TERMS AND CONDITIONS
Your satisfaction is our priority
Modifying or cancelling your order
We invite you to contact us immediately if you wish to modify or cancel your order.
It is possible to modify or cancel a recent order if it is still being processed. Unfortunately, if your order is completed or has shipped, it is not possible to modify of cancel it. In this case, you will have to return the product.
It is not possible to modify an online order.
If you are not entirely satisfied with your purchase, you can return it for an exchange or refund within 15 days following the reception of the product.
The product must be intact and in its original packaging. A proof of purchase is required (receipt number or order number).
No refund or exchange will be granted for goods purchased from other retailers.
Damaged or defective products
We understand that incidents or defects can occur. It will be our pleasure to repair or exchange any defective goods within 90 days after the date of purchase, with a proof of purchase (receipt number or order number).
In the case of damage or defects, the process can be accelerated by providing us with a digital image of the damage or defect (with a clear description of the problem) in an email sent to our customer service at [email protected]
In most cases, the repair or replacement can be initiated as soon as we receive those documents.
If damage or defects cannot be verified by phone or email, the product must be returned to CAISSY Corp. inc. for inspection before a decision can be made regarding its condition.
CAISSY Corp. inc. will cover the cost of shipping for returns in the case that the product was damaged or defective when delivered or if it is confirmed defective by a CAISSY Inc. representative. The client must contact our customer service to know how to proceed to return the good. Write to us at [email protected]
For any exchange or return without any damage or defect, the return costs are the responsibility of the client.
CAISSY Corp. inc. takes pride in its products: we provide a one-year warranty against any structural failure, abnormal degradation or manufacturing defect that would prevent it from being used.
The hardware has a lifetime warranty against rust.
Equipment and pieces are not under warranty if they are the subject of vandalism, abusive use or inadequate care.
This warranty does not cover cosmetic defects such as scratches, dents, discoloration and normal deterioration of the product.
A CAISSY goaltender requires a minimum of inspection and care. CAISSY Corp. inc. recommends regular visual inspections of the pieces, a verification of the tightening of the nuts, and a validation of the proper functioning of the anchors.
The anchors were conceived to be used on the ice. In order to preserve the anchors, do not manoeuvre the CAISSY goaltender on concrete or any other rough surface while the anchors are activated (positioned towards the bottom).